In unsettling times the Voluntary, Community and Social Enterprise sector come into their own. After all, supporting communities is our job. On a daily basis Community First are sharing the innovative things communities are spontaneously doing for one another, (like our page: whilst we work strategically with partners to increase our combined impact to support our communities. Community First, like all others, are making significant changes to how we work and how we continue to support communities in new ways. We expect you to receive a seamless service, please tell us if that is not the case 07977 441860 so we can review.

On our facebook page: we are going to share what we are doing and what others are doing. We are also collating information so we can signpost to support as well as provide support ourselves.

In Worcestershire, if you are experiencing anxiety and negative emotional impacts, you can talk to our team at the Wellbeing Hub: 01905 766 124;

Worcestershire Update:

Worcestershire health and wellbeing:

Herefordshire Update:


Unfortunately, whilst crises bring out the best in humanity, they also bring out the worst and we have already become aware of scams.

Our advice:

Whether you are part of a spontaneous community response or an established voluntary, community or social enterprise, you have a duty of care to those you are volunteering with and to those in your community you are supporting; - the number of vulnerable people are going to increase;

Your responsibilities:

Safeguard yourself if you are a volunteer supporting your community. Follow a lone working policy, but at the very least make sure someone knows where you are going and when they can expect you to report back to them that you are safe;
Have safeguarding in your mind, be vigilant and be observant and if you suspect an issue, see contact numbers below to report;
Do not collect or hold people’s personal data unless you are GDPR compliant. Warn people not to give their personal information to others.
Do not open attachments or links in emails which are coronavirus related or other emails unless you are totally confident of the source;
During the floods we are aware of fraudulent crowdfunding sites were set up appealing for funds to do good. If you are donating, make sure it is to a legitimate organisation, such as your local Community Foundation;
If you are a legally constituted voluntary, community or social enterprise organisation, you need to have insurance in place and check your policy covers you for what you are doing, especially consider your need to have professional indemnity and public liability insurance;


  • Children’s Services Access Centre- 01905 768054 or 0845 607 2000
  • Adult Safeguarding Team-01905 768053
  • Out of hours Emergency Duty Team- 01905 768020
  • Warwickshire and West Mercia Prevent Team

The Department for Digital, Culture, Media and Sport (DCMS) has published a tool which contains a step by step guide to help charities in England with safeguarding concern

Useful Links:

Changes to COVID-19 DBS ID checking guidelines

GOV.UK Coronavirus Information Service on WhatsApp

COVID-19 Resource Hub

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