What is Personalisation?

Personalisation is a social care approach described by the Department of Health as meaning that “every person who receives support, whether provided by statutory services or funded by themselves, will have choice and control over the shape of that support in all care settings".

It is often associated with direct payments and personal budgets, under which service users can choose the services they receive.  Personalisation, however, also requires that services are tailored to the needs of every individual, rather than delivered in a one-size-fits-all fashion.

It also encompasses the provision of improved information and advice on care and support for families, investment in preventive services to reduce or delay people's need for care and the promotion of independence and self-reliance among individuals and communities.

As such, personalisation has significant implications for everyone involved in the social care sector.

Personalisation in Worcestershire

Find out about ‘managing your own budget’ link to:  www.worcestershire.gov.uk/cms/social-care-and-health/money-matters/managing-your-personal-budget.aspx 

For further information contact Community First, Amanda Wright or visit

For help and advice contact the Pendrels Trust: http://www.penderelstrust.org.uk/

This Trust offers advice, guidance and practical solutions enabling people with disabilities and older people to live independently in their own homes, to achieve their goals in life and to help them play an active part in their community.

It is a not-for-profit organisation and has been a leading provider of advice and guidance for over twenty years.

Worcestershire office
Penderels Trust
Unit 327 Hartlebury Trading Estate
DY10 4JB

Tel: 01299 253225
Fax: 01299 251206
Email: worcester@penderelstrust.org.uk

Service Manager: Mary Woolley
Independent Living Advisers: Sue Jergic
  Dennis Buckley
  Bridget Noone
  Natalie Harris
Your Clerical Officer is: Natalie Howse


Personal Health Budgets

At the moment in Worcestershire personal budgets relate to social care needs and are overseen by Worcestershire County Council. However there is a movement towards the NHS putting in place personal Health budgets. 

For further information download:

  • Personal health budgets (OPVSSN- March 2014)
  • PHB Newsletter