Personalisation Training Programme 2012
Supporting Health, Wellbeing and Social Care Organisations and those supporting people under the Personalisation agenda, to Maximise their Impact.
This programme is for: Managers, Directors, Senior Operational Staff, Trustees and Social Entrepreneurs responsible for managing change and designing services to respond to Personalisation.Venue: All training will be delivered at Perdiswell Young People’s Leisure Club, Worcester
Introductory Session Personalisation in Worcestershire Briefing
An update and opportunity to ask questions. Where we are now, the context for Worcestershire.Date: Tuesday 7th February 2012
Time: 9.30 for 10am start to 10.30am
Presenter: Annie Dixon, Personalisation Lead, Worcestershire County Council
Cost: No charge for this session
Refreshments - 10.30am to 10.45am
Module 1: Understanding your Cost Base for Personalisation
Date: Tuesday 7th February 2012Time: 10.45am to 3.15pm
The Trainer: has worked with a number of organisations that are in the process of implementing charging policies and that are moving away from grant dependence
Lunch included
Module 2: Considering Collaboration/mergers
Date: Thursday 1st March 2012Time: 9am for a 9.30am start to 1.30pm
The Trainer: is experienced in organisational development and capacity building in the voluntary and community sector (VCS), with a passion and track record for enabling individuals and organisations to work together to address local community needs.
Module 3: Outcomes – user engagement and personalisation
Date: TBC – March 2012Module 4: Monitoring, evaluation and social return on investment
Date: Thursday 22nd March 2012Time: 9am for a 9.30am start to 1pm
The Trainer: Community First’s Organisation Development Coach and Social Return on Investment accredited advisor.
Lunch included
Module 5: Professional risk management – Commercial confidentiality; brand management; bad debt;
Date: Thursday 22nd March 2012Time: 1.30pm to 4.30pm
Venue: Perdiswell Young People’s Leisure Centre
The Trainer: Community First’s Organisation Development Coach and SFEDI Gold standard qualified business advisor with social enterprise endorsement
Module 6: How to Market Your Services and Customer Relationship Management
Date: TBC – March 2012Module 7: How to manage change
Date: Thursday 29th March 2012Time: 1.30pm to 4.30pm
The Trainer: Community First’s Organisation Development Coach and SFEDI Gold standard qualified business advisor with social enterprise endorsement.
Cost per module:
Voluntary and Community Sector (VCS): £25
* Community First VCS Members: £15 (Join now)
Public Sector £50
Private Sector: £70
Community First Gold Members an additional 10% discount (Join now)
Contact: Andrea Cooper or Mark Herriott or return the attached booking form with payment.
T: 01684 312740; E: andreac@comfirst.org.uk
To book your place, please return the booking form (available to download from http://www.comfirst.org.uk/course_booking with full payment to:
Andrea Cooper, Community First, Malvern View, Willow End Park, Blackmore Park Road, Malvern, WR13 6NN.