CQC Diabetes Review

This report explores the quality of care for people with diabetes in England.

The full report is available on the CQC website:  www.cqc.org.uk/content/my-diabetes-my-care-community-diabetes-care-review

There is also a short 2 page ‘what does this report mean for people who use services’ has also been produced, visit: http://www.cqc.org.uk/sites/default/files/20160905_my_diabetes_my_care_summary.pdf

Review conclusions
The ‘My diabetes, my care’ review, highlights that – despite a mostly good picture of care overall – the provision of care and support to help people successfully self-manage their condition is not always flexible and responsive enough to meet individual needs.

The review discovered that people at high risk of developing Type 2 diabetes were not always identified and supported to become healthier. Some people felt they were not receiving enough emotional support – providing this support at diagnosis and beyond can contribute to more effective self-management and increase engagement with services and attendance at structured education programmes.

CQC saw many examples that others can learn from, including local commissioners and providers proactively engaging with individuals and communities, and innovative methods to increase people’s ability to self-manage. The review also highlighted that people who had attended structured education courses felt it improved their ability and confidence to manage their diabetes. Where these courses were less likely to be accessed, for example by people from black and minority ethnic (BME) groups, some local services were able to show how they were providing culturally relevant information, support and training to people in their local community.

Review methods
CQC carried out fieldwork for the review between January and March 2016 including areas in the Central Region -  Sandwell & West Birmingham, South Worcestershire and Rushcliffe.

The review looked at 4 key aspects of care for people with diabetes, including:
•        Identification and diagnosis
•        Structured education and support for self-management
•        Care pathway
•        Person-centred care coordination

The review included interviews with GPs, clinicians and commissioners; multi-professional / multi agency focus groups with staff; focus groups, 1 to 1 interviews, and case tracking of people with diabetes. The review looked at existing evidence from CQC’s comprehensive inspections, information provided by Healthwatch, CCGs and other data sources. The review also used an online web form, limited to the areas covered by the fieldwork, to gather the experiences, opinions and insights of people about their diabetes care.

Ways that you can support the review
Using Social Media
•        Tweet about this diabetes review using the hashtag #MydiabetesMycare and tweets below;
•         see the @CQCInYourArea and @CareQualityComm accounts for the current discussions;
•        circulate information to your networks and in your e-bulletins;
•        and forward information to groups and networks who will have a particular interest in the     Diabetes Review.  

Suggested tweets

People need emotional support when they're diagnosed & on an ongoing basis #MyDiabetesMyCare @CareQualityComm http://www.cqc.org.uk/mydiabetesmycare …

We need to pay attention to people’s personal needs - Tim #MyDiabetesMyCare @CareQualityComm http://www.cqc.org.uk/mydiabetesmycare

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